Only one chance to save BIG

Give up opportunities for large discounts?

Claim my savingsGive up chance for $100 OFF

Processing

RETURN & EXCHANGE POLICY

  • United States
  • Non-US
Your perfect pleasure is what we aim for! You have 30 days from the date of delivery to return your purchase if we have still not met your expectations.Modlily will do all in our power to make it better.

JUST FOLLOW THESE STEPS

  • Step1: If you have a registered account ,you may start a return at the bottom of this page or by clicking My Order. If you placed an order as a Guest, select Order Lookup.
  • Step2: Follow the return instruction step by step to get return label or return address.
  • Step3: Print out return label and drop package off the local post office . Or pack the item(s) and return back using other shipping method.
  • DONE! Modlily will process return & exchange in 7 working days when warehouse receives return packages.

RETURN & EXCHANGE CONDITIONS

1. We will accept returns or exchanges within 30 days of delivery.

2. Each order is eligible for one free exchange for a new size, color, or alternative item priced equal to or lower than the original item being exchanged.

3. The original shipping and insurance fees are non-refundable if return for a refund. The return label fee will be deducted from your refund or paid when we process exchange if you used Modlily return label. Kindly noted that the return label fee depends on the number of items and weight of parcel you are returning, at least US$9.99.

4. Only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged.

5. For sanitary reasons, beach blankets,swimming rings, sunglasses, jewelries and hair accessories are not eligible for returns or exchanges.

6. Products labeled "No returns or exchanges" on the product page are considered final sale products and cannot be refunded or exchanged.

7. Each purchased item is eligible for a return only once. Please note that items that have been exchanged cannot be returned or exchanged again.

8. Customers are responsible for the return shipping charge. However we offer FREE RETURNS as store credit, which is issued promptly and never expires.

9.You can email us or submit a ticket if you encountered issues when processing a return.

NOTES

1. Non-Modlily items sent to our return address will be discarded upon receipt.

2. Any address on the parcel is not an authorized return address, and you are still liable for any losses caused by the incorrect address.

3. If you decide to use your own preferred carrier, we recommend that you select an insured and trackable shipping service as we are not responsible for lost or damaged packages.

4. We kindly request that you to use a shipping mailer bag for your returns instead of cardboard box. It is crucial to minimize discrepancies in return labels and prevent processing delays.

start a return

FAQ

What items can't be returned?
How to start a return online - fast and easy?
Could I get the full refund if I return the order?
When will I get the refund?
Where is your return warehouse?
Do I need to pay for return shipping charge?
Previous:FAQs Next:Shipping & Handling
Was this article helpful?
Quick Links
Help Center
Company Info
Further Information

Sign In/Create Account

    • Email
      By verifying your mobile number, you agree to receive SMS Security Alerts: Modlily account changes, password protection. Message and data rates may apply.

    Create Modlily Account

    it’s easy just fill in passowrd.

      • Email
      • 6 characters minimum and at least 1 letter.

      By selecting Create Account, you agree to our T&C. View Privacy Policy.

      image

      WHAT IS PRE ORDER?

      APP only

      Free Shipping over$69$49

      We use cookies to remember your interest, language to offer you the best shopping experience. By continuing to use our site, please click on "Accept" to accept cookies, and you can see more in our Privacy Policy.
      ACCEPTCLOSE